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Virtual agent entire chat is getting copied and coming as notifications in now mobile app

Ritik Anand
Tera Contributor

When user is having a conversation with the virtual agent the entire conversation is sent to the mobile app in the form of a notification per line item asked. See attached screenshot.
How can we stop this?

Virtual agent conversation:

RitikAnand_0-1740569271886.png

 

Notifications in Now Mobile app:

RitikAnand_1-1740569059798.png

RitikAnand_0-1740568944050.png

 



Thanks in advance.

 

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