Virtual agent entire chat is getting copied and coming as notifications in now mobile app
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02-26-2025 03:24 AM - edited 02-26-2025 03:29 AM
When user is having a conversation with the virtual agent the entire conversation is sent to the mobile app in the form of a notification per line item asked. See attached screenshot.
How can we stop this?
Virtual agent conversation:
Notifications in Now Mobile app:
Thanks in advance.
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