Virtual Agent Feature Bubble to Auto Display: Seeking OOTB Options and Future Integration Insights

[ArsalanChaudhry]

Hi there,

I came across an insightful post by @Mark Roethof titled 'Virtual Agent feature bubble auto display after N seconds' from 2020, showcasing a creative custom solution.

Before delving into a custom approach, I'm interested in knowing if there's an OOTB option for having the chat bubble appear after a specified period of inactivity in ServiceNow.

Specifically, we are looking to initiate the chat bubble after N seconds of user inactivity, prompting a helpful inquiry.

Additionally, does anyone have information on whether ServiceNow is planning to integrate this specific feature into future releases? It seems like a valuable enhancement that could greatly benefit user engagement.

Your insights and assistance are much appreciated!

Thank you,

Arsalan

[Sohail Khilji]

Hi @ArsalanChaudhry ,

OOTB making it delay, there is not such OOTB config to do so... You need to customize it .

[Mark Roethof]

Hi Arsalan,

Other then proactive triggers, there's nothing out-of-the-box for this.