Virtual Agent flow is not working in Prod after being moved from dev instance using update set.

[praveen1231]

Hello everyone,

The Virtual Agent flow is not working in the production instance after being moved from the developer instance using an update set. Could you please review the image below to help address this issue? In the dev instance, the question "What is the best way to follow up with you?" presents static choices, such as email, phone, etc. When I select email or another option, it correctly displays a text box to enter the email or phone number. However, in production, it doesn't proceed to the next step to prompt for the email or phone number. It gets stuck at this point, loading continuously, and the only option is to end the conversation. Can anyone help me to resolve this issue. 

Thanks,

Praveen Rajan.

Respected ServiceNow experts,
If you have any insights, please share them with me to help resolve this production issue.
@shane_faber

@Amit Verma 

@Mark Roethof 

@Community Alums 

@Yasmin 

@D van Heusden 

[Amit Verma]

@praveen1231 

If possible, can you please share the VA flow snippets. Also, do see the variables section to see if the variable value is being passed properly or not to the next node of the flow. I assume that you will have a decision node post taking the choice for follow-up so check the branch conditions once.

[praveen1231]

@Amit Verma 

Sure Here it is.

I checked all the variables are correct and passing correctly to next node.