Virtual Agent: Getting the user selection for "Reference Choice List" user input?

[huntj06]

I'm populating a reference choice which is outputting the options to the end user:

Name   |    Value

End Chat       end_chat

Live Agent    live_agent

The list shows up fine, but I need to find out what the user selection is so I can use my decision tree accordingly. 

You can see in my two attachments how the activity is setup.I'm logging the following:

You can see I selected the "End Chat" option in the window, but it's logging the last entry when I do 

var selection = vaInputs.chat_action_ref.getValue();
gs.info("Chat Action selection: " + selection);

How can I get/store the option the user has chosen? 

[Adrian22]

Hi huntj06,

I had a similar problem. I needed the value of user input to send it over through REST method. In my case, I get always the first value.
You need to assign the value in separate script action block and it`s better to use global value. So try to add "Script Action" right after the "Reference choice" (as showed on below screen).

Before that add script variable (in this example "options").

In "Script action" code assign user input from "Reference choice" to this variable:

vaVars.options = vaInputs.chat_action_ref; //I`m not using getValue(), it`s working without it

Correct user input should be in "vaVars.options". After that, you can use it later in the code.
I hope that will work for you too.

Regards.

[Ashley]

Good Afternoon,

Nice little tip but do you know how to return the sys_id instead? if I use "getDisplayValue();" then it returns the name of the person, if I don't use anything then I get nothing at all.

i.e. 

vaVars.options = vaInputs.list_employees; //Returns Nothing

user = vaInputs.list_employees.getDisplayValue(); //Returns the name of the person selected, also problematic if your showing more than just the name field using:

var options = [];
var gr = newGlideRecord(table);
gr.addQuery('name','CONTAINS',vaInputs.employee_name);
gr.setLimit(15);
gr.query();
while(gr.next()) {
options.push({ 'value': gr.getValue('name') + " - " + gr.getValue('email')});
}
return options;

All I am doing is a user search to log a request, a list of names display, they click on the correct name and then I am trying to use that when creating a new Request to populate the Requested For field.

Wondering if I need to push the sys_id into the array as well but don't want that displayed in the list shown.

Any suggestions and I would be grateful

Kind Regards

Ashley

[Ashley]

Not to worry, figured it out in the end

Kind Regards

Ashley

[Adalberto]

Try

var selection = vaInputs.chat_action_ref.getValue('sys_id');