I'm trying to find this configuration "Your expected wait time is about 1 minute" but I can't. Do you folks know where to find the script or config for this? This is for virtual agent. I want to change verbiage to 7 minutes. Tried agent designer and Advance work assignment but still had no luck.
Thanks!
You should be able to disable this in "Conversational Interfaces" > "Settings", under "Agent Chat" > "Statuses".
Also, I'm not sure you can hard-code the time into that message...it is pulling the info from live data (it is dynamic so it will say whatever is "accurate")...you may be able to hack this to a point where the system message returns a static response instead of a dynamic one though.
Try disabling the status message (as described above) and then also change the routing system message from "Routing you to a live agent..." to "Routing you to a live agent. Your estimated wait time is 7 minutes."
