virtual agent icon and header changed

Codi
Tera Contributor

Is it possible to update or changed the Virtual agent profile or icon and also the header title if yes how can I change it

Codi_0-1721272509034.png

 

Thanks in advance

3 REPLIES 3

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Please navigate to:
Conversational Interfaces > Home

 

Under Settings, you can configure a ton of things. Amongst others under General the Branding settings. Choose the branding record which is active or create your own one. The branding record where you can change the Chat Header Logo. Also the Bot Profile is mentioned there, which contains the tiny picture/icon in front of messages. 

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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Mark Roethof
Tera Patron
Tera Patron

This is how the Branding settings page looks like, a ton of options including what you are after:

 

MarkRoethof_0-1721273847066.png

 

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Priya Biradar
Tera Contributor

Hi @Codi 

Follow These steps

Conversational Interface>Setting>Display Options>Click on View All>Open Default Branding>Chat header logo

PriyaBiradar_0-1721276450121.png

Thank You