virtual agent icon and header changed
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07-17-2024 08:16 PM
Is it possible to update or changed the Virtual agent profile or icon and also the header title if yes how can I change it
Thanks in advance

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07-17-2024 08:36 PM
Hi there,
Please navigate to:
Conversational Interfaces > Home
Under Settings, you can configure a ton of things. Amongst others under General the Branding settings. Choose the branding record which is active or create your own one. The branding record where you can change the Chat Header Logo. Also the Bot Profile is mentioned there, which contains the tiny picture/icon in front of messages.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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07-17-2024 08:38 PM
This is how the Branding settings page looks like, a ton of options including what you are after:
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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07-17-2024 09:21 PM
Hi @Codi
Follow These steps
Conversational Interface>Setting>Display Options>Click on View All>Open Default Branding>Chat header logo
Thank You