Virtual Agent in service portal

[Arun_Manoj]

hi,

I created customize brnading for the virtual agent.I need to display that VA to service portal ,how can it possible please guide me.

[Juhi Poddar]

Hello @Arun_Manoj 

• You can embed virtual agent in the portal footer.

Script to embed Virtual agent:

<widget id="sn-va-sp-widget"></widget>

Here sn-va-sp-widget is the virtual agent widget id.

Screenshot of HTML footer to show how we can display virtual agent.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily in community!"

Thank You
Juhi Poddar

[Arun_Manoj]

hi @Juhi Poddar ,

i didn't get you , what i did 

- Branding a custom chat bot interface.

so, i need to visible to itil user in service portal, currently showing the default branding in SP.

[Juhi Poddar]

Hello @Arun_Manoj 

Steps to Apply Custom Branding to Your Virtual Agent Chatbot:

1. Navigate to All > Service Portal > Agent Chat in your ServiceNow instance.
2. Create a new record and fill in the details as shown in the screenshot.

Note: Here branding_id is the id of already created branding.

This process will apply the specific branding to the chatbot for the selected portal.

For more information, refer to the ServiceNow documentation: Set up your Virtual Agent bot's branding

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily in community!"

Thank You
Juhi Poddar

[Juhi Poddar]

Hello @Arun_Manoj 

I hope you're doing well!

If my response helped resolve your query, I kindly request you to mark it as the accepted solution. Doing so makes it easier for future readers in the community to find the solution.

Thank You

Juhi Poddar