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Virtual Agent in ServiceNow

PRATEEKM9868376
Tera Contributor

‎07-30-2025 04:35 AM

Hi All,

I am working on a project where I have to implement now assist, AI agents and virtual agent.

So can you please help me out that from where should I learn about virtual agent from scratch to end..

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Dr Atul G- LNG
Tera Patron

‎07-30-2025 07:03 AM

Hi @PRATEEKM9868376 

 

Two options:

  1. Take the University course.

  2. Go to Now Create — navigate to Asset > Virtual Agent, and download the process deck.

https://learning.servicenow.com/lxp/en/now-platform/virtual-agent-implementer?id=learning_path_prev&...

 

https://learning.servicenow.com/lxp/en/now-platform/virtual-agent-fundamentals?id=learning_course_pr...

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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