Virtual Agent : Is their a way to hide the confirmation message for a particular topic?

Sujatha V M · ‎08-07-2023

Hi Team,

I would like to know, is there a way to hide the confirmation message on the Chatbot for a particular topic.

For e.g. If the utterance is searched as "Laptop", I'm getting a confirmation message from "Auto Select Prompt Enabled for Initial" to confirm if that's the right topic to proceed further.

If inactivated, its getting disabled for all topics. I wanted to disable it only for a specific topic.

How to achieve this? Any ideas?

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

Rahul Kumar18 · ‎08-20-2023

I am also facing this issue. I wanted to use this functionality for "Small talk" topics. Imagine when a user asks for the current date and the chatbot in reply asks the intent confirmation question before giving him the current date value. That will look bad.

Community Alums · ‎09-08-2023

I have tried unchecking the checkbox 'Ask user if switched topic is correct'. But it shows NLU confirmation for initial utterance and only works when user searches the utterance second time. The feature 'Enable NLU at input Node' is not available in Utah release.