Virtual Agent Issue : Chat becomes unresponsive

Thulasidharan
ServiceNow Employee
ServiceNow Employee

Hello Everyone!!
I was working on the Virtual agent Studio for my POC.
I have created the topic in VA studio which calls the subflow to call the custom skill to run
Screenshot 2025-04-17 at 1.23.35 PM.png
When I test it, the Virtual agent becomes unresponsive after couple of minutes😑
I was not able to enter any prompt after that, this happens everytime when I test it 
But If I keep the condition simple, that works, but when I call the subflow, I was able to see the execution status of that subflow is "Completed". But the response is getting there in the chat
Screenshot 2025-04-17 at 1.24.07 PM.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Anyone help on this will be highly appreciable!!
Thanks✌🏻

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