Virtual Agent Language Selection

[Aqil]

I want to give language options in a live chat on service portal so that user can continue in which language he wants

[Siddartha B3]

Hi Aqil,

You can enable language options in a live chat on Service Portal in ServiceNow so that users can continue in the language they want. Here are the steps involved:

Go to System Definition > Channels > Live Chat.
Click on the Settings tab.
In the Languages section, select the languages that you want to offer.
If you want to use dynamic translation, select the Enable Dynamic Translation checkbox.
Click on Save.
Once you have enabled language options, users will be able to select the language they want to use when they start a chat conversation. If dynamic translation is enabled, the chat conversation will be translated into the user's preferred language.

Here are some additional things to consider:

You can also configure the language options for the chat widget. To do this, go to System Definition > Channels > Chat Widget and select the Settings tab. In the Languages section, select the languages that you want to offer.
You can also create custom language translations for your ServiceNow instance. To do this, go to Administration > System Configuration > Translations.
I hope this helps!

[Aqil]

Thanks for your reply, but I don't have this "System Definition > Channels > Live Chat" showing in my instance or "System Definition > Channels > Chat Widget" module 

[Midilesh]

Hi Aqil,

Did you get further with "System Definition > Channels > Live Chat"?

Thanks you.

Midilesh.N