How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request in Service Now, it should go and place an order for that item in amazon website.

[Rakesh Reddy G]

How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request in Service Now, it should go and place an order for that item in amazon website. 

[Bozhidar Dimitr]

Hey,

I guess that depends on the ways you want to trigger the integration.

Following examples assume the Amazon eCommerce website has a REST API you could consume.

If you want this to happen to every request, or easily filterable requests - you could always create a business rule with a filter condition to extract the requested items and place the orders via REST. That can run either on RITMs that have Amazon items, or the Requests that contain RITMs with Amazon items.

Better way of doing this would be via Workflows or Flow designer though. Have an integration step as part of the RITM fulfillment process, where you would call the REST API and log whether the request is accepted or not, and if not - you might want a troubleshooting mechanism or a retry mechanism to periodically try to register the requested item in Amazon. Once the order is placed - you can update the provisioning tasks or however your logic flows.

Basically check whether the store offers REST APIs you could consume.

Check the data they expect and responses they return.

Create a mapping between your internal catalog items that match Amazon items, or dynamically retrieve the identifier of the Amazon item you want to request via ServiceNow (again via REST, or a mapping in ServiceNow).

Read response when calling the API to register a request, if it's successful - log it somewhere (for example the sc_task that's part of the fulfillment, request or requested item), if it has an error - discuss whether you want automatic retry that can be part of the workflow, or a manual investigation and intervention.

This should be pretty much it, if there are other requirements you have - tell them so we can brainstorm a bit more 🙂

[Jyothsana]

Hi,

Is there any e-commerce website that uses service catalog of servicenow to order items?

[Ballela Siva Te]

Very nice explanation 🙂

[beversoue]

Yeah, it depends on how you are willing to integrate it. I’m a rookie when it comes to eCommerce, but I’m learning fast. I decided to get into it not too long ago. Three months ago, a good friend got me into eCommerce, and I loved it. I decided to start my own thing, and the first thing that I needed was some knowledge. I wanted to find a place that had good courses regarding the topic so that I could learn. Luckily I was able to find a website https://magentiamo.it that had courses on eCommerce, and I decided to try it out. It’s been two months, and I can easily say that now I know a lot about eCommerce.