virtual Agent, need to remove message from chat

EktaK
Tera Contributor

‎03-26-2025 04:23 AM

Hi all,

 

I am facing one issue in VA, On opening chat window Other than greeting message, Service degradation message is coming. It was not coming earlier. After cloning this message is appearing.
Can anyone help to remove this message from chatbot

EktaK_0-1742988188541.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-26-2025 04:35 AM

Hi @EktaK 

 

Please check if this topic has any intermediate flows or is connected to other topics. Ensure the VA topic flow is consistent.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎03-26-2025 05:19 AM

Hi @EktaK 

Please check if anyone has made changes to that topic or if you have updated the VA plugin.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-26-2025 04:48 AM

@EktaK 

which topic is that? Is that an OOB one?

Did you recently upgrade?

Any custom logic was added recently?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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EktaK
Tera Contributor
In response to Ankur Bawiskar

‎03-26-2025 05:08 AM

Yes this is OOB and we didn't upgrade recently

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