virtual Agent, need to remove message from chat

[EktaK]

Hi all,

I am facing one issue in VA, On opening chat window Other than greeting message, Service degradation message is coming. It was not coming earlier. After cloning this message is appearing.
Can anyone help to remove this message from chatbot

[Ankur Bawiskar]

@EktaK 

which topic is that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shivalika]

Hello @EktaK 

Somebody might have updated the topic in the source instance from which you cloned that's why. 

Check the topic once. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[EktaK]

Not able to find the exact topic. I have checked greeting/Dynamic greeting/custom greeting. But there is no luck.

[Dr Atul G- LNG]

Hi @EktaK 

Then log a now support case mate.