Virtual agent not allowing new conversation

[Kri]

I created custom LIVE AGENT and configured the Chat window connecting End Customer directly to the Live Agent while opening from the below community but I face the issue when End Customer requesting Live Agent where they are OFFLINE status then it is giving 'no agents available' message but it is not allowing to open New conversation instead the End Customer needs to refresh the whole page for that

https://www.servicenow.com.mcas.ms/community/virtual-agent-nlu-forum/how-do-i-bypass-disable-virtual...

@Community Alums 

[Kri]

Sorry I didn't get that.. When I tested from designer testing and if no agents available it is throwing the message no agents available

[johndoh]

Further leads me to believe the schedule but the only other thing different between us is the script below to turn on the Virtual Agent account during our working hours. I did have to add the user account to whatever group is configured for the group for this to work but once done the Live Agent option from the menu becomes selectable. During off hours I do not have this issue and users are still able to use VA when no agents are online. If I change the schedule it will only work without an agent during hours configured.

[Kri]

In my case, I configured my chat box directly to Live Agent so whenever End Customer opens the chat box if no agents available then it will show the no agents available message and it should allow to start the new conversation without reloading the whole page again

[johndoh]

If that is all you are wanting I do that via my Greeting - Solved: How to have multiple greetings at once - ServiceNow Community

[Kri]

I got the solution, adding the below line in the script helps me to allow new conversation when no agents available

vaSystem.topicDiscovery();