Virtual agent not creating a record where table is extended from Task table.

[jnt-cnt]

Hi community,

I was trying to use virtual agent when i realised custom table that is extended from task table is not creating a record, but usual case table and custom table that is not extended from task table is getting created normally. I am not really sure what is the error but have captured this error in the log. would appreciate very much if someone can provide me of their insight on this issue, thank you.

Potential error:

[Mark Roethof]

Hi there,

If you run the same GlideRecord query from for example background script, does it work then? Or also not? If not, its at least not a Virtual Agent issue 😀

I actually just also reproduced on a custom task extended table on my instance, works fine. So I guess it has nothing to do with Virtual Agent.

[jnt-cnt]

Hi @Mark Roethof 

Thanks for the answer, I tried creating the same script from the background script and it works fine, but I'm facing this issue when I set to create a record in the custom table extended from the task table in VA.. any ideas where I should be looking at to solve this issue?