Hi there,
To start with, you could use the out-of-the-box "Survey" Topic Block. Adding this to a custom setup topic, and using the out-of-the-box Virtual Agent survey, sys_id 51313a2b0b80330094396c2367673a82.
Then add this new custom Topic, to the setup topics, as Survey Topic:
This will already trigger the post Survey on Chats. From here you can get an idea of how it works, maybe change the out-of-the-box survey or creating your own, etc..
Do be aware: there's a system property involved which represents how often the Survey is triggered (out-of-the-box value .33, so one third of the times, you could change it for testing to 1)!
com.glide.cs.survey.probability
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP
---
Hi there,
To start with, you could use the out-of-the-box "Survey" Topic Block. Adding this to a custom setup topic, and using the out-of-the-box Virtual Agent survey, sys_id 51313a2b0b80330094396c2367673a82.
Then add this new custom Topic, to the setup topics, as Survey Topic:
This will already trigger the post Survey on Chats. From here you can get an idea of how it works, maybe change the out-of-the-box survey or creating your own, etc..
Do be aware: there's a system property involved which represents how often the Survey is triggered (out-of-the-box value .33, so one third of the times, you could change it for testing to 1)!
com.glide.cs.survey.probability
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP
---
FYI to all, the OOTB VA survey to select in the Conversational Interfaces is called "Virtual Agent Feedback.".
