Hello,
We have a Virtual Agent and TEAMS integration, a user reported that he randomly received a message to link his account to ServiceNow.
What could trigger the VA to send a message on TEAMS to a user on its own to connect his ServiceNow account without the user's interaction with it?
Appreciate any feedback that could point me on a direction if i could trace on why and how.
PS. From the conversation interactions there was nothing captured for it.
Thanks in advance!
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