Map field values

[shabbir9]

Hi Team,

we have two custom fields on problem table 1,Country 2 state (both are choice fields) requirement is we have to auto populate impact on problem based on the combination of these two fields customer given the chart of combinations can anyone give me the best solution how to achieve this ..? is it possible to create priority data lookup for custom fields. Or any other solution

[Animesh Das2]

Hi @shabbir9 ,

I can two ways to try out.

1. Yes it is possible to create custom data lookup.

You can create your own custom data look up table (example, OOB 'Problem Priority Data Lookup') that extends 'Data Lookup Matcher Rules' table and enter the required data there. Then create your own data lookup definition record (for example, OOB 'Priority Problem Lookup') based on the fields that you want to use to determine the priority. Basically replicate the OOB data lookup definition and After all done disable the OOB data lookup definition for Problem table.

2. Another easy option, I can think of, you can try to write a Before business rule to set the priority at run time before the record is created.

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Thanks, 

Animesh Das