Virtual Agent Request Catalog Item showing sys_id instead of Display Name

[Nathan Okh]

Hi I'm building a topic to make a Service Request. In the catalog item, there is a configuration item reference choice. 

When VA requests for a choice from the end user its only listing and searching from the Sys_id... How do I change it to search and display based on Display Name or Name or Serial Number?

Thanks!
I will mark helpful or solved if I get an answer that helps.

[Sujatha V M]

@Nathan Okh  In Dynamic Choice Input activity, please have it scripted as such to push the values. 

var items = [];

var sc_Cat = new GlideRecord('sc_cat_item');

//sc_Cat .addQuery('category', <any script variables for quering, if required>);

sc_Cat .addQuery('active', 'true');

sc_Cat .query();

while(sc_Cat .next()){

items.push({'value': sc_Cat .getValue('sys_id'), 'label': sc_Cat .getDisplayValue('name') });

}

return items;

Result : 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Nathan Okh]

While i work on that by chance, can you help me with another question of mines?

Duplicated "Request Catalog Item" topic block Publ... - ServiceNow Community

[Sujatha V M]

@Nathan Okh Sure will check out and help you on it.

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.