Virtual Agent respond to Hello

[Nikita35]

Hi 

I have a requirement in which I need to achieve below

When User say "HI" OR "hELLO" TO vIRTUAL AGENT, it should reply that "hello Type something more relevent to topic"

but now as we have developed one topic for Unhandled requests, it connects to Live agent.

After hi, it should give some friendly message instead of connecting it to Live agent.

[Kailash Bhange]

Hi Nikita,

Please revisit you topic properties for Live Agent variables. 

or Instead you can also Navigate to Collaboration > Chat Setup. and check if Live Agent is configured and untick the check box.

-Kailash Bhange

[Nikita35]

We want it to connect to Live agent in all the case except if user says "Hi" or "Hello"

[Ankur Bawiskar]

Hi Nikita,

can you check this link:

https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/administer/virtu...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Nikita35]

Hi Ankur,

Unfortunately this article didn't helped much.

I have this flow when live agent doesn't understand the input.

wrong topic has below script:

(function execute() {

return vaVars._topic_strategy != 'unknown';

})()

and topic not found has below:

(function execute() {

return vaVars._topic_strategy == 'unknown';

})()

Live agent has 

(function execute() {

vaSystem.connectToAgent();

})()

We want it to connect to Live agent in all the case except if user says "Hi" or "Hello"