Virtual Agent respond to Hello

[Nikita35]

Hi 

I have a requirement in which I need to achieve below

When User say "HI" OR "hELLO" TO vIRTUAL AGENT, it should reply that "hello Type something more relevent to topic"

but now as we have developed one topic for Unhandled requests, it connects to Live agent.

After hi, it should give some friendly message instead of connecting it to Live agent.

[Kailash Bhange]

Nikita, In situations where support agent handle the conversation, script uses the vaSystem.connectToAgent() command. This command triggers a transfer to a live agent. This option can be useful for conversations involving negative customer sentiment, high priority requests, or requests outside the scope of your topic process. For example:

(function execute()

{

if (vaInputs.urgency == 1 && vaInputs.impact == 3)

if(vaSystem.isLiveAgentAvailable())

{

vaSystem.connectToAgent()

}

})

()

This script action control transfers the conversation to a live agent based on the incident impact and urgency indicated by the user. The script uses the vaSystem.isLiveAgentAvailable() method to verify that Live Agent is available. In your case you can modify the script in your topic and disable this command so that it do not transfer to live agent.. Please mark this as helpful it all works for you! Thanks Regards, Kailash

[Nikita35]

Hi Kailash

As attached above, We are not receiving any inputs so I cannot use VaInputs.

[Nikita35]

Is this doable?

Can somebody provide their inputs here?

[Kailash Bhange]

Can you try to disable highlighted property for topic and design flow as per requirement.

[Nikita35]

Hi

My instance is on new york and keywords are replaced by NLU.

Are you asking me to try disabling the "System status" topic to achieve this requirement ?