Virtual Agent respond to Hello

[Nikita35]

Hi 

I have a requirement in which I need to achieve below

When User say "HI" OR "hELLO" TO vIRTUAL AGENT, it should reply that "hello Type something more relevent to topic"

but now as we have developed one topic for Unhandled requests, it connects to Live agent.

After hi, it should give some friendly message instead of connecting it to Live agent.

[Abhay Somani]

Hi Nikita,

You have to look at your flow | topic. There is high chance while executing the flow there is an error which defaulting user to rerouting to live agent. 

Better run the flow in developer mode and then you can check the logs. 

I hope this will help you.

Regards

Abhay Somani