Hi Nikita,   You have to look at your flow | topic. There is high chance while executing the flow there is an error which defaulting user to rerouting to live agent.  Better run the flow in developer mode and then you can check the logs.  I hope this...

Can you give me problem ticket number? I did found this issue in Madird version too.

Hi Mark, Thanks for composing this article. By using this article, I have developed a complex solution for my client. Keep sharing the good stuff. RegardsAbhay  

Nice Blog Ashutosh

ITIL admin role -Possesses more privileges than the itil role and is intended for team leads. This role can delete incidents, problems, changes, and other related entities when both the itil and itil_admin roles are assigned.   ITIL role -Can perform...