Virtual Agent script not working

[Kri]

I wrote the below script for Live Agent customization but I'm not getting the right output

(function execute() {          
if(vaSystem.isLiveAgentAvailable()) {    
   vaSystem.connectToAgent();     }     
else {       
return 'Live agent is not currently available. Please check back later.';     
}   
})()

Output

@Community Alums @Mark Roethof @Ankur Bawiskar @Community Alums 

[Mark Roethof]

Hi there,

If your setup is similar to what I shared in your previous posts, it should be able to work. I just created it on my PDI (I don't have a customer with this at the moment), and after setting the Queue it works immediately.

Is your Queue correct?

Kind regards,
Mark

[Kri]

I don't think it is issue with the Queue because when I write the script    vaSystem.connectToAgent(); it is connecting but when I add the below script it is not working and getting only Thanks you for using our Support chat message whenever opens the Chat window

(function execute() {          
if(vaSystem.isLiveAgentAvailable()) {    
   vaSystem.connectToAgent();     }     
else {       
return 'Live agent is not currently available. Please check back later.';     
}   
})()

[Mark Roethof]

Attached the topic with which I tested. If this still does not work, do look at your queue setup and/or agent chat configuration record.

Kind regards,
Mark

[Kri]

Is this a Update set file you shared? I can't able to load this file in my instance

This is the configuration I have in the Agent chat record