Virtual Agent: Show me everything button

[krishnagopal_sn]

Hello Team, I want to change what's shown when we click the Show me everything.

I need to migrate the VA from one instance to other. So I have migrated the the custom topics. But when I test it before publishing in the other instance, the results are different in both the instances for Show me everything. Why is it so?

[Community Alums]

Hi @krishnagopal_sn ,

Navigate to Conversational interfaces> Virtual agent> designer select the copy of the greetings setup topic 

In the Flow tab, select the node for the send topic picker script action

In the script action properties, open the action expression script, change the "greetingmessage" text string as per your requirement.

[Anand Kumar P]

Hi @krishnagopal_sn ,

Publish the topics then when you click on Show me Everything those topics will visible, else only OOB topics will show in Show me Everything.

And also check the condition or script in topic properties restricting the topics to show.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784304 

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand