Virtual agent show the user a list of open incidents

Lior grinberg1
Tera Contributor

2 hours ago

Hi All,

I need your help. I would like to have a topic in virtual agent that shows the user his list of active incidents and the user can press on one of those incidents and then update the incident with comments or attachment.

How should I do it?

Thaks,

Lior Grinberg

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Chavan AP
Tera Guru

10m ago

Please check this step by step guide to help you build the new topic: https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_virtualagent_xanadu...

 

Chavan AP
[ Architect | Certified Professional]

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