Virtual Agent: SNOW Links will not open in MS Teams ***PLEASE HELP!!***

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Kilo Sage

‎07-26-2022 09:53 AM

Hello SN Community, 

I have integrated MS Teams Now Virtual Agent into SNOW, and everything is working fine with exception to any links that point back to ServiceNow (such as catalog items or knowledge articles). It seems that in Teams, it adds a preface to each link (please see attached picture) that is preventing the actual link from opening and so it just shows an empty box.  Can someone please tell me where and how to resolve this issue? Is there a place I can add code that returns gs.getproperty('glide.servlet.uri') somewhere? Would that work? If yes, can someone please tell me where I would need to make this modification?  Any help is greatly appreciated!! 

find_real_file.png

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Nya Valdez
Kilo Guru

‎07-27-2022 03:34 PM

Found the fix for this issue here: https://community.servicenow.com/community?id=community_question&sys_id=71cdf71f1b0949540ccc85176e4bcb05&view_source=searchResult

Steps to resolve: 

1. Navigate to the System Properties table (type "sys_properties.list" in navigator)
2. Search for and open the "sn_va_teams.view_non_video_msft_task_module" record in the Name column.
3. Set the system property value to "False".

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Tang Phat
Tera Contributor
In response to Kevin Paterson

‎06-24-2024 08:47 PM

Hi Kevin

Have you resolve your issue about the links to an internal article not open via VA in MS teams? If yes, could you kindly advices me also?

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