Virtual Agent Testing

krishnagopal_sn
Tera Contributor

‎02-14-2024 04:38 AM

Hello Team, I have migrated Virtual Agent from one instance to another one with all the configurations. How we test the working of topic, topic blocks and other functionality of a virtual agent. (Also, How do we call the topic blocks to test the VA).

Thankyou.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-14-2024 05:18 AM

Hi @krishnagopal_sn 

https://developer.servicenow.com/dev.do#!/learn/courses/utah/app_store_learnv2_virtualagent_utah_vir...

 

Click the Test Active Topics button to open a Virtual Agent web client in a new window. Developers interact with Virtual Agent in the web client window the same way users interact with Virtual Agent through Service Portal. Test any active topic by typing the Topic Name and responding to the prompts from Virtual Agent.

 

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