Virtual agent topic Keywords not working
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12-26-2020 02:48 AM
Hi Team
Can someone let me know what could be the reason why some of the keywords are not responding ??
when I am searching with a few of the Keywords in chat it's not showing the topic. For example, there is a keyword 'issue' for the 'open IT Ticket' topic but when I search with this keyword in the chatbot it says 'Sorry, we couldn't find any matching topics'
Help me to fix it, please.
Many thanks
Kuma
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12-26-2020 06:06 AM
Do you have NLU enabled and attached to your topic?
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12-27-2020 08:54 PM
Can you Please guide me ?? How to do that ?
Many thanks
Kuma
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12-30-2020 06:13 AM
If NLU is enabled then keywords does not work, you need to check in your VA topics if it has NLU enabled.
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04-19-2021 02:05 AM
hi Kuma,
try publishing the topic in which you added the keyword. I found that just "Save" and keeping the topic is not working. Once publish button is clicked on the topic, newly added keywords are recognized by VA.
Thanks
Sangiliraja.P
