virtual agent

[kiran kumar m1]

is there any widget that informs whenever we are having an conversation with virtual agent and the conversation is broken due to some reasons if a conversation is broken down what was the reason for it?

[Anand Kumar P]

Hi @kiran kumar m1 ,

When you initiate a chat interaction with a virtual agent bot, it will store data in the "sys_cs_conversation_list" and "sys_cs_client_adapter." Sometimes, if the virtual agent takes some time to respond and you ask another question, it might become unresponsive. To resolve this issue, consider deleting the data in "sys_cs_conversation_list" and "sys_cs_client_adapter." Deleting this data may help the bot respond promptly.

Please mark it as helpful and solution proposed if it work for you.

Thanks,

Anand

[kiran kumar m1]

is there any special  widget for that? in virtual agent dashboard?