Virtual Agent

krishnagopal_sn
Tera Contributor

Hello Team, I need to migrate the complete functionality of a Virtual Agent from one Instance to another. What are the components will I need to migrate in order to do so. 

2 REPLIES 2

Aman Kumar S
Kilo Patron

Hi @krishnagopal_sn 

Follow below article by victor chen to move updates for virtual agent

https://www.servicenow.com/community/virtual-agent-nlu-articles/migrating-virtual-agent-and-nlu-betw...

 

Best Regards
Aman Kumar

Danish Bhairag2
Tera Sage
Tera Sage

Hi @krishnagopal_sn ,

 

Firstly u need to make sure u have the required plugins activated in the Target Instance. Then if there is any customizations done or made by u or ur team then those update sets needs to be moved apart from these I don't think anything else is required.

 

Thanks,

Danish