Visibility issue in service portal

[komalkumarm]

When colleagues create Incident tickets via service now, they can able to see the 'Details' of their tickets ServiceNow portal afterwards. Below image is an example of this.

But whereas other request create in ServiceNow, they can't able to  see the "Details" of their ticket in ServiceNow portal. Can any one help why this is happen 

[Mahathi · Accepted solution]

Hi @komalkumarm ,

The views on the Service Portal varies based on the role they have. Please check the roles the user has.

For example people with ITIL role can see details of all the tickets whereas end user can only see for their tickets.

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful.

Thanks,

Mahathi

[komalkumarm]

Thank you for your reply.

User also have ITIL role. But still facing the issue.

[komalkumarm]

Thank you for your reply.

User also have ITIL role. Still facing the issue.

[komalkumarm]

User also have ITIL role. Still facing the issue.