VS Code Extension Error Activating extension ServiceNow.now-vscode failed: Cannot find module keytar

[Todd O]

I've been using the ServiceNow VS Code extension for years and love it.  As of yesterday, the extension stopped working and I see this message when I toggle the developer tools with the help menu. 

Activating extension 'ServiceNow.now-vscode' failed: Cannot find module 'keytar'

If I try to activate the Extension (cmd-shift-p Activate Now Extension), I get this error.

I did make a few changes yesterday to my system and they may be related but I'm not finding any solutions for this on the web, communities, etc. Here is my system details and what I've done recently that may be related to my issue.

1. I upgraded my Macmini yesterday MacOS to Sonoma yesterday. I also restarted VS Code as it asked me to update as well. Therefore, my system is fully up to date with latest MacOS, VS Code, the SN Extension and the extension dependencies.
2. I completely removed VS Code from my system and reinstalled. Still getting same error. 
3. I completely uninstalled extensions and reinstalled. Still getting same error.
   1. Version of Extension: ServiceNow® Extension for VS Codev1.6.1
   2. Version of VS Code:Version: 1.83.0 (Universal)

Here is a very interesting detail as well. I have a Macbook Pro computer too and work on that just the same. I did all the exact same upgrades on my Macbook Pro that I did on my Macmini. However, my Macbook Pro does NOT have this problem after the upgrade. That is, the SN VS Code extension works perfectly on my Macbook Pro while it's broken on my Macmini. Any help is greatly appreciated.

Todd

[chrisf · Accepted solution]

I started getting the error after VScode updated to its September release. Once I installed the August 2023 version the extension started working again.

[rohitsengar · Accepted solution]

@Tobias Persson_ I can't give your exact date but we are planning to fix and release a working extension by November month.

[David Dietrich1]

It's November, and I'm still getting the error. What's the status of the fix you mentioned?

[Matt Gan1]

Hi, is there any update on this? It is currently December, without any communication on what is happening

Due to company security policies, I cannot install previous versions of VSCode, so the extension not working on the current version is having a major blocker on app development

[Tarique-Pierre]

I'm having the same issue but on a HP laptop and I'm using The August 2023 release of VS Code. Any suggesstions?

[Todd O]

Hi @Tarique-Pierre, make sure you are opening the version that is officially installed on your computer. I know on my mac, I can have multiple versions. If that's not your problem, the only other suggestion I have is to watch out for the auto updater in VS Code. What that will do is automatically keep upgrading you to the new version. You think everything is okay and then it's broken again when that happens.  Just turn off the auto update feature.

[Kundan Thakur · Accepted solution]

Hi @Todd O ,

Thrilled to announce the arrival of our latest update, Vscode ServiceNow extension (v1.7.0), where we've tackled that pesky issue head-on!
https://marketplace.visualstudio.com/items?itemName=ServiceNow.now-vscode

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