Wait for task status change
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03-21-2025 02:07 AM
Hello,
We're utilizing workflows and I'm looking for solution for the following scenario:
Once catalog task is created, workflow should wait, let's say, 5 hours and check if the state of the task has been updated. If not, request should be cancelled, if status has been changed - it should progress to the next activity. Is there a way to have it completed?
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03-21-2025 03:38 AM
You can use Workflow wait and specify 5 hours. After that wait, have an IF activity and check what's the task status
if it's not updated then mark request as cancelled
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader