Exchange Integration Stopped Working – Proxy Web Request Failed Error

Asanthoshini
Tera Contributor

Hello,

I had a working integration between ServiceNow and Microsoft Exchange, but it recently stopped functioning. In the HTTP logs, I am seeing the following error: Proxy web request failed

 

Asanthoshini_0-1742549081447.png

 

This integration was working earlier without any issues. Here’s what I have checked so far:

  • The MID Server is up and running.
  • No recent changes were made to the ServiceNow instance or MID Server configuration.
  • Exchange credentials are still valid

Has anyone encountered a similar issue where an Exchange integration suddenly stopped working? Are there any specific troubleshooting steps or logs I should focus on?

Any insights or guidance would be greatly appreciated.

 

Thanks,

Amala.

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