Wait for the user to attach a file on Flow Designer

[mfhaciahmetoglu]

Hi all,

I have a flow that I set up in the flow designer. At the final stage of this flow, I need to check if the user has added an attachment to the RITM. And only after the user has attached a file (any file), then the flow ends. So, I need a procedure to check until the user attaches a file. 

I tried Look up the attachment and search with the sys_id, to see if there is an attachment. But then the flow does not wait for the user to attach a file but immediately stops because there is no attachment. 

Any ideas?

Thank you!

Best,

Firat

[Ankur Bawiskar · Accepted solution]

@mfhaciahmetoglu 

you can use loop using Do Until and check if file is present or not

Once present the loop will end on its own

Do the following until flow logic 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

So in this case, you need to set some trigger if Attachment added after Req submitted only the flow work.

[piyushsain]

Hi @mfhaciahmetoglu ,

You need to create a new field maybe a checkbox which will be updated via a BR whenever the user attaches something to the record. Apply wait for condition on the field if it is true then flow should proceed , if not it should wait

[mfhaciahmetoglu]

Hi thanks for the reply.

Let's imagine that I created such a BR on sys_attachment table. How will I configure it for that precise RITM request? 

[piyushsain]

Hi @mfhaciahmetoglu 

You have to check in the condition that table name is sc_req_item. If table name is correct then you can check in script that the target record is the one you need by glide record and checking catalog item and other parameters

[NaveenGN]

Hello @mfhaciahmetoglu,

https://www.servicenow.com/community/developer-forum/flow-designer-action-that-checks-if-an-attachme...

check this link
If your solution is resolved please mark it helpfull.