Walk-up Appointment Booking – Advanced Configuration showing incorrect availability for next week

[dattanarend]

Hi Community,

I’m working on updating the Appointment Booking schedule for one of our Walk-up Experience locations.

The requirement from the TL Lead is:

• Mon: 10:00 AM – 2:00 AM EST

• Tue: 10:00 AM – 2:00 AM EST

• Wed: 10:00 AM – 2:00 AM EST

• Thu: 10:00 AM – 2:00 AM EST

• Fri: 10:00 AM – 3:00 PM EST

Here’s what I configured in the Advanced Configuration of the service configuration:

1. Mon–Thu → 10:00 AM – 11:30 PM

2. Tue–Fri → 12:00 AM – 2:00 AM

3. Friday → 10:00 AM – 3:00 PM

Issue:

• When I check in the Walk-up Portal for the current week, the availability displays perfectly as per the requirement.

• However, when I move to the next week in the portal, availability is shown only until Thursday 1:30 PM, and Friday slots are missing.

Question:
Why would the Advanced Configuration work correctly for the current week but display partial availability (missing Friday slots) for future weeks?
Is there any configuration dependency in Advanced Configurations, Service Configuration rules, location schedules, or resource assignments that could cause this behaviour?

Thanks in advance for any guidance.

[dattanarend]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820124#:~:text=The%20solutio....

solution

[dattanarend]

Solution:-Walkup Schedule appointment widget calendar not working as expected - Support and Troubleshooting

[dattanarend · Accepted solution]

Walkup Schedule appointment widget calendar not working as expected - Support and Troubleshooting