Walk-up Experience, how can I default the walkup location?

clyon
Tera Guru

I the Walk-up portal the first screen is to select a walk-up location. We only have 1 location and would like to default the location so the user will not have to select it. Or can I default the location and skip that screen altogether and go directly to the Queue/Check In/survey page.

6 REPLIES 6

shanecarroll
Mega Expert

Sure, If the URL you use has the location sys id as a param it will automatically take you to the next screen,

for example https://dev25681.service-now.com/walkup?location_id=f3a50867b30303002186a72256a8dcb7

If your walkup agent is using the link in the Navigation then you can modify the module like so.

 

find_real_file.png

 

find_real_file.png

 

How did you navigate to the first screen? Does this look differently in the London upgrade, not sure why i cant find that screen. 

I have a similar question, but mine relates to the check-in screen.  I want to default to just one tech lounge, as that is we have.

find_real_file.png

How can i access the first screen in london? i am not able to reproduce your steps.