Walk-up experience - is it possible to make a walk-up reason only available for appointments

[sarahleighton]

Hi all

When configuring the walk-up experience, is it possible to have a walk-up reason which is only available for appointment booking, not for walk-ups?

Many thanks

[Sid_Takali]

Hi @sarahleighton 

https://www.servicenow.com/community/developer-forum/walk-up-experience-new-option-in-the-choice-fie...

[sarahleighton]

Hi, thanks but I Have already added the Reason for visit, but I want this to only be available for appointment booking, not for walk-ups. Currently it's available on both

 

[Mark Manders]

On my OOB instance, I have no 'walk up reason', but assuming it is a choice field, you can just hide an option based on conditions through a client script.

[sarahleighton]

Sorry it's called 'Reason for visit', it's a related list on the Walk-up Location config. That's how we added in the reasons that users can select for their visit, for walk-ups and scheduled appointments. However on this occasion we want a laptop cleaning service to only be available for scheduled appointments. I can't figure out how to client script it based on whether the user has clicked on 'Join the queue' or 'Schedule an appointment'