Walk up experience issue - skill based routing

[shivanshps]

While setting up walk experience I am trying to do skill-based routing  after adding a reason for visit and under that reason a skill and under that skill an agent but when we impersonate that agent the request does not get automatically routed to that agent. so how to do this

[Shradha Thite]

Hi shivanshps,

Have you added  presence state has walk-up in available option?

If not then add it and check once.

regards,

Shradha.

[shivanshps]

can you send me a screenshot about like where it was the Prescence state 

[Shradha Thite]

Please find below attached image for reference: