WalkUp connecting to Outlook

CharlesG2504556
Giga Guru

We are trying to connect WalkUp to Outlook. We have created all the connections and credentials and we went through the installation process. Only issue we are running into is it says we need to grant permission to the WalkUp Application. Can someone tell me how and where to grant permission to an application? This is the first time I've run into this, so I am kinda confused.

 

Thank you, Charles

1 REPLY 1

Tanushree Maiti
Mega Sage

Hi  CharlesG2504556

 

You have to give required permission to Servicenow as per SN documentation. Otherwise integration will not work.

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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