Hello,
We are currently implementing Walkup. One thing we have ran into is that the folks doing walkup are also the same ones doing agent chat.
When they set themselves as Available on their inbox they will receive both items as the capacity appears to be per queue.
We tried creating a kiosk on the wu_location_queue record to see if they did not Checkin-In to it that they would no longer receive the Walk up interactions. This did not help.
I can assume this is a misconfiguration on our part somewhere or a lack of understanding of how to properly utilize advanced work assignment.
Any insight would be helpful.
Thank you!
