When we check-in to a Walk-up queue via the check-in screen, a new record is created on the wu_context table. This records holds the information that is used to build the queue displayed on the Walk-Up Queue screen.
However, when we submit an interaction in the instance via the standard form or, via the Agent Workspace, no wu_context record is created. That means that manually created interactions don't show on the queue screen.
I guess the reason for this is that interaction records are used for lots of other things besides Walk-up but does anyone know of an easy way to have it create a context record on insert of an interaction marked as type "Walk-up"? Or perhaps give me a reason as to why we shouldn't do this?
I realise that I could add a new business rule to create a context record on insert but I suspect that there is an easier way using what is already there.
