Want to add "Show related incident" functionality on Agent Workspace

[Prudhvi Raj4]

Hello Team,

I want to add the "Show related incident" functionality on the agent workspace can someone please guide me how to set the same.

Regards,

Prudhvi

[Mark Manders]

What do you mean with 'Show related incident'-functionality? If you have a record that is related to an incident, you can just click it and it will open.

[Sid_Takali]

HI @Prudhvi Raj4 

The link is being shown because of the UI Macro in native view.

Agent workspace is written in new UI framework & doesn't support UI Macros. 

https://www.servicenow.com/community/now-platform-forum/agent-workspace-show-related-incidents/m-p/1...

[Prudhvi Raj4]

Hi @Sid_Takali 

The Knowledge base in the above link is now working, can you please let know the content in KB

[Sid_Takali]

Hi @Prudhvi Raj4 You need to have a Now Support Portal account to view the KB  article https://support.servicenow.com/