Want to add the update_synch = true attribute.

[Bill Chase]

I want to add the update_synch = true attribute to a dictionary record on the PDI.

I am learning about update set and want to see what changes are made by adding update_synch.
Is this impossible?

[Harshal Aditya · Accepted solution]

Hi @Bill Chase ,

Hope you are doing well.

Please refer below links might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0656394

https://docs.servicenow.com/bundle/tokyo-application-development/page/build/system-update-sets/refer...

Regards,

Harshal

[Bill Chase]

Thanks for the solution.

"Customers who have a use case for wanting update_synch should request an enhancement request via an incident to be reviewed by our product team."
but I don't know how to actually execute this." What do you mean by "via an incident"?

[Harshal Aditya]

Hi @Bill Chase  - I guess they mean that if a customer wanted to update_synch property to be enabled on dictionary level can raise an enhancement request with ServiceNow

[sumityadav8]

No you can'tdo that, serviceNow prevents you from doing so, Just try doing it, ServiceNow will give You a Popup, that this operation Requires the 'maint' role, which is only available with serviceNow team 

Regards

Sumit