Want to create a KPI to get list on incidents reassignment count is greater than 2

Community Alums
Not applicable

‎08-29-2024 04:55 AM

Hello all,

i want to create a KPI to get list on incidents reassignment count is greater than 2.could anyone please help me with the process

 

Thanks

srikanth

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-29-2024 05:22 AM

Hi @Community Alums 

 

Create a report on the Incident table and put the condition as below:

 

AGLearnNGrow_0-1724934135368.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Community Alums
Not applicable
In response to Dr Atul G- LNG

‎08-30-2024 05:14 AM

Hi Atul,

But i want to get the percentage of the incidents 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Community Alums

‎08-30-2024 05:25 AM

Hi @Community Alums 

 

Try the Donut report type. 

 

AGLearnNGrow_0-1725020732071.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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