Want to create report using PA

[Rameshnathan]

Hi All,

I want to create a Performance Analytics report for the below three scenarios, please the steps to create a PA report or please share if you have already 

• Ticket Duration
• SLA
• Ticket Reassignment

Thanks

[AndersBGS]

Hi @Rameshnathan ,

First of all "ticket duration" - are we talking about incident other table or?

Second, "SLA" what is it that you would like to see, what is the business requirement?

third, "ticket reassignment" what is it that you would like to see, what is the business requirement?

What have you done until now and where did you got stuck?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Rameshnathan]

Hi @AndersBGS 

1. First of all "ticket duration" - are we talking about incident other table or? -- Yes its for Incident

2. Second, "SLA" what is it that you would like to see, what is the business requirement? - Breached Incident List with some sla table fields

3. third, "ticket reassignment" what is it that you would like to see, what is the business requirement? - How  many time particular incident got reassigned and to which group

[AndersBGS]

Hi @Rameshnathan ,

Ok, got it - and where do you get stuck when you're trying to create the PA?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Rameshnathan]

Yes, i don't have knowledge on PA but I want to do those three reports.  i want know that is the steps