what is the main difference between sla & ola if i select the type as ola, in sla form visible "Underpinning contract" ,what is the need of underpinning............please let me know about of this question please..
We have 3 Approval Rejected Email Notifications that I don't want to go out if it is for a specific catalog item. I put the script in all 3 and it seems to be working fine, but then only to discover that by having the script in all 3 it is not sendin...
I Have a field on my custom table which is Field Name : Table Fied type = Table Name When I created this field Its showing all the tables in Servicenow. But now I want to show only Some set of Table which are my Other Set of Custom Tables. Can any...
Trying to build mail script into client template that utilizes ${URI} and takes you to the user view of the kb article. Have used the following in client template:row <mail_script> dothis(); function dothis() { var servletU...
Hi,I would like an attachment (word document) to be attached to each new record (in my request table) by default, as soon as the record gets created. How would I do this?Right now I have to drag-and-drop the attachment onto each record.Thanks!
Hey all, How to add a hyperlink in an email body that is to be sent as a notification: my email body should look like: Please click Manager dashboard to check for the pending work. The Manager dashboard I need to show as a hyperlink, and obviously th...
I am working on a requirement where when a release task is closed, it should automatically update the parent release to the next state. I have a business rule that runs on the release task after update. The tricky part is, it should not update if the...
Guys, I have a catalog that woks in EN language where its select box list shows all users (sys_user) to be selected, but when I change my profile to other language it makes the select box in blank. It allows me to type in search field to find someone...
Hi, I need to display delegate users in RITM approvers tab. If any approver has delegate set up it has to be displayed.
Can someone help me troubleshoot the following business rule? I use gs.isInteractive() to make sure that it runs when the user logs in the platform but not when in a non-interactive session. But it does run when the user submits a request and the log...
How would I take the Price Field Class on a Form Column -> Copy that to a New Field Class and make it so that it will show just 2 values in the drop-down and then no decimal (which is configured on the form). Field Type I need to know how to make a ...
Hi All, I have a requirement in that 1. Create report that shows when either Entity or Remediation records were last updated and who the user was.2. This only applies to Active licensed users 3. It should only show the user, last updated date, and...
In a condition-type field, or in like a filter for a list, if I select a field that is a string-type field, there are three compare operators in the list of available operators that I do not understand the function of when it comes to strings. I was...
I am getting some XML from a call to a mainframe program. Here's the XML that is returned:<?xml version="1.0" encoding="UTF-8"?><soapenv:Envelope xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:soapenv="http://schemas.xmlsoap.org/soap...
Hi guys, We had some help several months ago to create the following script. (function executeRule(current, previous /*null when async*/) { var on_behalf = current.variables.requested_for; if(!!on_behalf){ var gr = new GlideRecord('sc_request'); gr.g...
