On my Project table, I have a glide_list field that is referencing a now deleted reference entry (now displays as a sys_id). I've been able to query for all Projects that contain this entry in that field, but I'd like to use a background script to re...
There I have my solution which works and it returns the name, which is used in Portal side (to show for end-user).Would like to Script include:---------------------------------------------- var getApprover = Class.create();getApprover.prototype = Obj...
My client uses the Locations table in order to provide a mapping of all servicable assets for our technicians. However, a new request has come in to be able to search for these locations based on the input of coordinates. They are asking to narrow ...
Any clue what might be causing this warning that is showing up in the log, or how to find the source of the problem? org.mozilla.javascript.EcmaError: "__ref__" is not defined.Caused by error in file:/glide/nodes/myinstance004_16027/webapps/glide/it...
I am scripting novice and pretty much take something someone else has done and try to figure out how to use it for our purposes. I have a workflow where, in one step, I attempt to set the value of a reference field (u_application) with whatever va...
Is there a good way to compare the published workflows in different environments to identify the differences? I have a published workflow in one of my sub-environments that is newer than the one in our Prod environment. I would like to know what the...
Hi I want to warn itil-users every time they attempt to write in the "Additional Comments" field/box (on the incident-form) - that any comment here will go directly to the enduser (or portal).I made an onChange:function onChange(control, oldValue, ne...
Good Afternoon All,I hope everybody had a great holiday break! I am getting back to work on requests for our ServiceNow implementation and one lingering request is something that existed in our old system that I cannot figure out a good way to replic...
i have a "Request_Status" field in Request Table(sc_request) with a choice list of 5 values. I have another field on the form "state" field. If "Request_Status" field has a value "approved or completed" then user shouldn't be able to select "closed s...
I am using javascript:'sys_idIN' + new CIUtils().servicesAffectedByCI(current.cmdb_ci) ,into reference qualifier to call OOTB script include but did not get meaning of "sys_IDIN". can anyone answer? Thank You in advance
Hi, I pretty much explained it in the title, but I've got this UI-button on a related list called 'Enroll for Training', which lets the user enroll the current employee for a training in that list. If no training is present in that list, I would like...
Hi Guys, I have a doubt that I want to make the Incident as Inactive once the state is changed to Cancelled. Please let me know on this how to achieve this functionality. Regards, Gourav
Thank You!
Hello, We have a requirement where we want to give some users Capability to run Background Scripts. I know Background script OOB is available to security admin roles only. Is there a way I can make a new role and give the user this capability. We mad...
I have a simple UI Action that is a form button that closes a change record: moveToClosedUnAuth();function moveToClosedUnAuth(){current.state = 3; current.update(); action.setRedirectURL(current); / } I have a before Business Rule that checks some t...
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