How to set the values in work notes my scenario is when I press reopen button work notes should be updated with the "incident reopend by"<current user> at <current time>
hi gang, I'm creating a UI Action to create a new visual task board for a project. What I'm wondering is how to add the conditions to the record when it's created through the GlideRecord insert()? here is an example of one VTB record that has the...
Hi All, I've recently setup a business rule to transfer any additional comments from the RITM to the SC_Task activity which works great. This was something that I found on the community. I am now looking to transfer SC_task comments back to the RITM ...
Can anyone guide me on how to better handle update sets? I am a newer administrator and am finding that when I am working on 3-5 different items at a time, some of the changes that go into an update set fall through the cracks and get applied to the ...
How to get field type on server side(business rule)? Can anyone please suggest me inside for loop in place of "field name" what can be use so that i can get value of glideElement. for(var x in current) { var glideElement = recObj.getElement("field...
Hi, We have variable "Total Cost" in a service catalog form. It is Single Line text variable. It will have values like 10000 or 20000 or 30000 etc.. like this. here issue is in IF activity how can i compare the values like greater than or less than, ...
How to Run a data source through schedule Job weekly basis..
Below is the code snap... Please let me know is that possible, because the file is posted using Postman. var target = new GlideRecord('sys_attachment'); target.addQuery('sys_id','432122c326a4f8b15f8121f3b718110c751'); target.addQuery('table_sys_id', ...
Hi All, I am trying to integrate SN1 to SN2 using scripted Rest. When i try to test the outbound from SN1 i am getting an 500 error code. Below is the screen shot. When i use REST API Explorer in SN2 to create incident, it is working fine. I assume ...
Hello... Can i add if condition on email script? i have try it, but it not working. Maybe i do some mistake. I try to add condition based on variables value. i try to create like email script in below. but it is not working. I want to show jenis and ...
I am trying to add an addInfoMessage that will say You are viewing the child incident. A business rule will run and check the parent field and if the parent field is filled then it will show the message and if it doesn't do nothing. I tried this code...
I have a business rule with a setProperty command to change the value of a system property: glide.db.max_view_records. When I update the associated record ( an incident ), the script runs correctly and the property is updated. I am an admin user. W...
Hi All,The requirement is to remove ITIL role from users who haven't logged in 60 days from groups (which provide itil access) and also those users who were given itil role explicitly. Before removing it should also give row count so that the numbers...
Hello I have created record producers to create incident and another to create change request. All records generated are defined in global domain and I would prefer to have them created in the user’s domain. I tried to force the domain by a script (e...
Hi All,Recently, I've created a tour mechanism on the CMS portal using Bootstrap Tour. The tour can be accessible on any page and uses the HTML elements to display a popover "Tooltip" as an interactive guide for end-users.For example, there is a "Sta...
