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What is difference between SLA & OLA

what is the main difference between sla & ola if i select the type as ola, in sla form visible "Underpinning contract" ,what is the need of underpinning............please let me know about of this question please..

luman by Kilo Contributor
  • 16395 Views
  • 2 replies
  • 9 helpfuls

Knowledge Article Email

Trying to build mail script into client template that utilizes ${URI} and takes you to the user view of the kb article. Have used the following in client template:row <mail_script>         dothis();         function dothis() {         var servletU...

moldovan by Kilo Contributor
  • 3330 Views
  • 5 replies
  • 2 helpfuls

Resolved! Auto-attaching attachment to a record

Hi,I would like an attachment (word document) to be attached to each new record (in my request table) by default, as soon as the record gets created. How would I do this?Right now I have to drag-and-drop the attachment onto each record.Thanks!

lightblu by Mega Expert
  • 8670 Views
  • 13 replies
  • 7 helpfuls

Resolved! How to add a hyperlink in an email body

Hey all, How to add a hyperlink in an email body that is to be sent as a notification: my email body should look like: Please click Manager dashboard to check for the pending work. The Manager dashboard I need to show as a hyperlink, and obviously th...

rakesh241 by Giga Contributor
  • 3578 Views
  • 4 replies
  • 1 helpfuls

Validate Mandatory Fields on GlideRecord update?

I am working on a requirement where when a release task is closed, it should automatically update the parent release to the next state. I have a business rule that runs on the release task after update. The tricky part is, it should not update if the...

Resolved! Reference Field/List Becomes Blank in Different Language

Guys, I have a catalog that woks in EN language where its select box list shows all users (sys_user) to be selected, but when I change my profile to other language it makes the select box in blank. It allows me to type in search field to find someone...

Antonio42 by Kilo Guru
  • 2273 Views
  • 3 replies
  • 0 helpfuls

Resolved! gs.isInteractive() is not working as expected

Can someone help me troubleshoot the following business rule? I use gs.isInteractive() to make sure that it runs when the user logs in the platform but not when in a non-interactive session. But it does run when the user submits a request and the log...

Joy1 by Giga Contributor
  • 6044 Views
  • 14 replies
  • 0 helpfuls

Resolved! Create a Field Class

How would I take the Price Field Class on a Form Column -> Copy that to a New Field Class and make it so that it will show just 2 values in the drop-down and then no decimal (which is configured on the form). Field Type I need to know how to make a ...

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Need a report that shows the date of last updated record for licensed users so We can more effectively manage their license allocation.

Hi All,   I have a requirement in that  1. Create report that shows when either Entity or Remediation records were last updated and who the user was.2. This only applies to Active licensed users 3. It should only show the user, last updated date, and...

Resolved! How to check for an XML Node

I am getting some XML from a call to a mainframe program. Here's the XML that is returned:<?xml version="1.0" encoding="UTF-8"?><soapenv:Envelope xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:soapenv="http://schemas.xmlsoap.org/soap...

Sue Frost by Giga Guru
  • 3658 Views
  • 6 replies
  • 2 helpfuls