Want to create report using PA

[Rameshnathan]

Hi All,

I want to create a Performance Analytics report for the below three scenarios, please the steps to create a PA report or please share if you have already 

• Ticket Duration
• SLA
• Ticket Reassignment

Thanks

[AndersBGS]

Hi @Rameshnathan ,

Ok, since you have no knowledge of PA I would recommend you to take the training through NowLearning: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id...

The reason for this is, if you create PA the wrong way, it can impact performance of the instance. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Dr Atul G- LNG]

Hi @Rameshnathan 

As per above reply from my friend @AndersBGS , please go trough the PA training first. It is important once you get basis understanding you can create the report.

 In parallel you can activate PA plugin in PDI and try your hands there to get familiar.